At Risserio Cases, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a hassle-free 7-day exchange policy on eligible products. Please read the policy below for complete details.
Eligibility for Exchange
You may request an exchange within 7 days of receiving your order, under the following conditions:
✅ The product must be in intact and original condition, as it was delivered. ✅ The product must not be used. ✅ The protective film should not be removed. ✅ The original Order ID and Invoice must be provided. ✅ The exchange will only be processed if the returned product clears our quality check. ✅ Email your exchange request to: support-cases@risserio.com
Non-Eligible Items for Exchange
❌ Tempered glass ❌ Phone skins ❌ Camera lens protectors ❌ Items sold in Sale, Offers, or BOGO (Buy One Get One) deals
These items are non-returnable and non-exchangeable due to hygiene and promotional limitations.
Refund Policy
Once your returned item passes the quality check:
We will initiate a refund to your original payment method.
Refunds typically take 5–7 business days to reflect, depending on your bank/payment provider.
If the item fails the quality check, we will notify you and ship it back at your expense.
Note:
The customer will not be eligible for refund in the following conditions:
Self Placed Wrong Order (eg. Ordered wrong model or product).
Not same as Advertised.
Purchased from local store or other website.
Note:If the product is received in Damaged Condition, kindly raise the concern within 24 hours of receiving the product at support-cases@risserio.com.
We have received so much love from you till now. But, if due to any reason you had a bad experience with us, please let us know. We want improve our services according our customers need and we mean it. So please give us your valuable feedback while applying for refund or exchange. We promise to look into it.
